14 Days Return Policy for Domestic Clients
- If our customers do not like the Jewellery and solitaire purchase from us, they can send it back to us within 14 days from the date of delivery. We will make sure to refund the entire amount back to customer’s account within 10 working days.
- The amount of the product refund, should not exceed more than Rs. 2,00,000, in case of Jewellery and Rs. 5,00,000, in case of solitaire diamonds. For amount higher than the prescribed limit, our buyback policy is applicable.
- Informing our customer care team via email or call can do refund request.
- Product should be accompanied with Original Product Certificate and Original/Copy of Invoice for the refund to be initiated within 14 Days.
- In case, if a customer cannot produce the original certificate of the product, we will send the jewellery/solitaire to the Lab for recertification and the shipping along with the certification cost shall be borne by the customer.
- During the quality check of the product by our quality check team, any product which show signs of wear and tear, or have been resized, altered, damaged cannot be accepted under 14days refund policy and for that our buyback policy is applicable.
- This policy is not applicable for products that are ordered with specific indications like customization, engraving, and purchase using promotion code or by discount coupon.
- This policy is not applicable to international clients.